"You never get a second chance to make a first impression.
But remember that the first impression is not the last chance
to make a good impression."
 - Unknown
Do your people realize that their telephone interactions with potential or existing clients are at the front line of your business? Since these interchanges create first impressions as well as reveal your organization’s culture, they can boost or blunt your reputation and revenue. Make even a small company look large by the way your people handle the telephone. Acquire productive and service-oriented telephone skills consistent with international standards and discover how to win new clients and keep existing ones.

Benefits to You:

  • Build your confidence and skills in handling telephone calls more professionally, consistent with international standards
  • Constructively respond to a customer’s concern or complaint
  • Enhance your listening, questioning, probing, and rapport-building skills for the effective and efficient handling of customer calls
  • Acquire the techniques on how to relax and exercise patience with callers even under tense and trying situations

Benefits to Your Organization:

  • Make your company look large through the professional handling of telephone calls
  • Win new customers and retain the loyalty of existing customers
  • Enhance your company’s image and credibility for a winning edge over competition

Who Should Attend:

  • Sales Representatives and Telemarketers
  • Executive Assistants, Executive Secretaries and Admin Assistants
  • Frontline employees, Customer Service Representatives and Telephone Operators
  • Any professional who has frequent interaction with people over the telephone
Your Workshop Trainer Dina H. Loomis, DTM, AICI CIC0 Dina H. Loomis, DTM, AICI CIC0
  • A woman of many “firsts”:
    • The first female Philippine District Governor of Toastmasters International
    • The first Filipina Image Consultant certified by the Association of Image Consultants International
    • The first Filipina internationally recognized professional speaker and trainer
    • The Founder and President of the first speakers and trainers bureau in the Philippines – South East Asia Speakers and Trainers Bureau, Inc.
  • Trustee and People Manager Magazine Writer of the People Management Association of the Philippines (PMAP)
  • An Executive Coach and Mentor to Top Management, Sales & Marketing Managers, and professionals who desire to succeed in life
  • She is mentored by two (2) stalwarts:
    • Dr. Denis Waitley, PhD., Waitley International, California, U.S.A.
    • Carla Mason Mathis of Body Beautiful, a U.S. image consulting firm

Testimonials:

“The facilitator is really effective and not boring unlike other speakers..” – Cindy May Sang-an, Constantino Guadalquiver Co. CPA’s “The speaker, Ms. Dina, is really a good speaker. She delivered everything nicely and with passion. I love her sense of humor. Thank you and we hope to have another really good speaker like you!!” – Mary Joy L. Glino, Angara Abello Concepcion Regala & Cruz Law Offices “The facilitator is very nice. I really learned a lot from Ms. D. The seminar was very effective. Congratulations, Ms. D! Keep it up!”– Ann Sherina Matela, Bostik Philippines, Inc. Know her more >>
Date and Time: November 15, 2019 1:30 P.M. – 5:30 P.M. Venue: Astoria Plaza, J. Escriva Drive, Ortigas Center, Pasig City Course Investment: Early Bird Rate – P3,920.00 VAT inclusive when registered and paid on or before October 17, 2019. Regular Rate     – P4,480.00 VAT inclusive when registered and paid from October 18 – November 14, 2019. Onsite Rate       – P5,040.00 VAT inclusive when registered and paid on November 15, 2019. Participants’ fees are inclusive of P.M. snack, free-flowing coffee and tea, participant’s workbook/handouts, and the certificate of completion. Note: Reservation is open but confirmation of seat is based on the payment of participants. Payments with tax withheld will only be accepted provided FORM 2307 or Certificate of Tax Withheld is attached. Cancellation made after submission of registration form and No-Shows will be charged 50% of the entire program cost. Substitution of participants will be accepted at any point before the seminar. Speakers Bureau reserves the right to cancel the scheduled program run if the minimum number of participants is not met. To Register: Download Registration Form Here. Fill out the registration form and email it to: info@speakerstrainers.com Interested in sponsoring our learning events? Call us at Telephone nos. : 628-0741/952-3920 Cellphone nos. : 09178897897 (Delia) 09175506943 (Lani) Email us at delia.gauran@speakerstrainers.com lani.cuenca@speakerstrainers.com info@speakerstrainers.com Level 17, 6750 Ayala Avenue Office Tower, Ayala Avenue, Makati City